Last Updated – 31 March 2020
Estate Manager and Repair Services
Secure Retail will closely monitor, and act upon, the advice of the United Kingdom Government in relation to coronavirus COVID-19 restrictions. Our aim will be to work with our partners to try and ensure continued support for our Estate Manager Managed Service and product repair services, with the aim of minimising any impact on our customers.
If you consider your organisation to be a vital part of your country’s support structure during the coronavirus pandemic, please can you register this with us immediately. This can be done by calling us on +44 (0)1530 511150, email us [email protected] or register with your usual Secure Retail contact.
Order Placement and Despatch
Orders are being despatched as normal and without any issue. Orders can be placed and accepted through your usual channel. We have no significant supply issues from our suppliers.
However, we have put in place some measures to ensure that this will continue over the coming weeks.
We have a two shift operation system in our warehouse to minimise contact between employees. The working day will be extended to keep full operation throughout this period. Some office staff will be working from home during this period.
We do not envisage that there will be any issue or change to the output or service that you will receive from Secure Retail Ltd during this period.
Guidelines for Cleaning and Disinfecting Verifone Devices
Verifone devices should only be gently cleaned with water using a lightly damp microfiber cloth. Do not use solvents, detergents, or abrasive cleaners. After cleaning, the devices may be disinfected using an alcohol-based wipe or alcohol-based cleaner applied to a microfiber cloth. Do not spray, coat or pour any disinfectant or other liquid directly onto the device. Caution: Never use bleach, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. How to clean Verifone Devices Website Link >
To keep up to date with the latest from Verifone during this time, please refer to the New Announcements on their website. These can be found at the top of the Verifone Support Page >
3C Payment Terminal Cleaning and Limiting COVID-19 Transmission
3C have posted an article on their website with guidelines for limiting COVID-19 transmission. You can read this here >
Miura Systems Recommended Hygiene Methods
You can read the Miura recommendation on use of specific hygiene methods to keep payment devices clean and minimise the risk of virus transmission in PDF format. Statement from Miura on device hygiene >
Secure Retail Customer Support
If you have any queries or concerns regarding your Secure Retail Estate Manager Managed Service, repair services, existing orders or placing new orders, please do not hesitate to contact us.
Currently we are not in an emergency situation at Secure Retail’s offices in Coalville, Leicestershire.
Where at all possible our Sales and Administrative Teams are now working from home. All telephone and email communications will be directed to someone that is currently working from home.