Secure Retail are looking for an IT Support Apprentice to join our IT team, the purpose of the role is to provide frontline IT support to ensure the IT systems and infrastructure is fit for purpose in an innovative and progressive company. You will also be working towards the L3 Information Communications Technician Apprenticeship standard. For full details and to apply please visit the GOV.UK Website on the link at the bottom of this post before the closing date of 22 August 2022.
We are a leading provider of Secure End to End Omnichannel Payment Solutions (eCommerce and Customer Present) along with hardware across all market sectors. You will find our payment solutions in every high street throughout the UK with over 500,000 payment devices installed and managed by us from our premises in Coalville, Leicestershire.
What will the IT Support Apprentice be doing?
■ First line support to users
■ Management of internal Helpdesk system
■ Prioritise and respond to the requirements of the companies in a timely manner
■ Fix issues, and if required escalate to the Technology Implementation Manager
■ Daily checks – disc space, server hardware status and anti-virus
■ Project work
■ Sourcing and purchasing of IT hardware
What training will the apprentice take and what qualification will the apprentice get at the end?
Information & Communications Technician
End-Point Assessment (EPA):
■ End-point assessment (EPA) is the final stage that an apprentice goes through to complete their Apprenticeship
■ The Apprentice must show their learning to an independent end-point assessor and the grades available are distinction, pass or fail
■ The EPA will include: Project with Questionnaire & Portfolio Interview
Our delivery model includes a 1 day per week college attendance for training and development of skills, knowledge and behaviours and 1:1 support from your trainer assessor in the workplace and will include assignments, work-based company projects and self-study.
What is the expected career progression after this apprenticeship?
Potential for a permanent position with Secure Retail and growth and expansion in the role.
Desired skills and personal qualities
Communication skills, IT skills, attention to detail, organisation skills, problem solving skills, analytical skills
GCSE or equivalent english, maths and IT (Grade 4/C or above) essential
Things to consider
Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying.
More Information and Applications
You can find full details about the IT Support Apprentice on the .GOV.UK website link below. If you have any further questions or queries, you can direct these to Rachel Waby (HR & Training Manager) [email protected]. The closing date for applications is 22 August 2022. This position has now been filled, we are no longer taking applications.