Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. We now also operate from our European facility in the Netherlands, enabling us to give our customers an unrivalled and comprehensive level of service.

We have invested in this as part of our continual planning around growth and operational efficiency, the additional facility provides all the same services as we do in the UK. This includes hardware distribution, managed services, stock holding, warehousing and device configuration, all from a central European base. This enables us to remove barriers with customs, duty, and gives us the ability to offer next day shipping across the European territory and beyond. The whole process of working with us in Europe is now faster, easier and more cost effective.

Secure Retail BV – Questions and Answers

You will find below questions and answers that you may have regarding Secure Retail BV and what this means for you as a customer.

Why has Secure Retail opened a facility in Europe?

Secure Retail BV is providing a European facility that reduces the complexities of shipping goods in and out of the EU since Brexit, particularly removing the burden around VAT and customs. This facility also allows for faster shipping and processing times due to its locations, and links to the logistics network within Europe. Anything we do in the UK we now have the capability to do within Europe (and Globally).

What can Secure Retail provide for me in Europe?

Secure Retail BV provides Express air, road and international freight. Order fulfilment, stock management, pick and pack, distribution, reverse logistics (returns), value added services (software configuration and provisioning loads), fiscal representation (VAT registered) and we can handle both import documentation and logistics for the EU.

Where is the Secure Retail facility located within Europe?

Secure BV is located in The Netherlands.

What is Secure Retail BV’s VAT and EORI Number?

VAT = NL862607528B01 / EORI = NL862607528

Will Secure Retail offer managed swap services in the EU?

Yes, we will, each opportunity will need to be discussed our Managed Service team to ensure we understand the requirements properly in order to quote for the tailored service.

Which entity should I place European orders with?

Orders need to be placed directly on Secure Retail BV and your Account Manager or Sales contact can help with this process.

What currency will my orders be in through Secure Retail BV?

Secure Retail BV trade in Euros, unless other agreements are in place.

Do I need to formally open a new account if we have an existing UK account?

Yes, a new account application form is required with new Terms and Conditions that are governed by EU legislation.  This process should be simple, and your Account Manager or sales contact can help you through this.

If you would like further details, have any questions or would like to set-up an account with Secure BV, please get in touch with your usual contact at Secure Retail and they will be able to help. Alternatively, call us on +44 (0)1530 511150 or send an email to [email protected] and we will be able to arrange this for you.